How VoIP Can Boost Your Call Centers ...

While the VoIP capabilities applicable to call centers fall into five broad categories, each of those groups represents dozens of new features CRM call centers More


15 Internet Sites That Can Make or ...

Once a brand enters the marketplace, it becomes the subject of many online conversations. Most of the time, these dialogs will stay under the radar More


How Marketing Automation Increases Leads

Perhaps the biggest stumbling block for companies debating whether to purchase a marketing automation solution is the fear it will be a wasted investment. But More


5 Causes of Call-Center Agent Churn — ...

Agent churn is the bane of call centers. Studies show that the average call center CSR (customer support representative) lasts about six months, while call More


Plurk: A Welcoming Microblogging Community

I initially signed up at Plurk because people I follow and trust were talking about it on Twitter. At first, I really didn’t quite get More


How to Write the Perfect Call-Center Script

The debate over call-center scripts continues to rage, with individuals defending and disparaging the use of predetermined dialogue. Nevertheless, most people agree that at the More


Keeping Out of Trouble with Privacy Laws

The United States is undergoing a privacy explosion — or at least an explosion of privacy laws.As people become more aware of how easy it More


6 Technologies That Compliment CRM

On its most basic level, CRM is a customer database that provides insight into clients and helps you manage relationships with them. Though the abilities More


10 Questions for Marketo’s Phil Fernandez

In the two and a half years since Marketo Inc. was founded, the company has generated a lot of buzz — but what that buzz More


NetSuite Adds Marketing Automation, Firefox Support in ...

NetSuite Inc. launched a new version of its flagship CRM+ product today. Although NetSuites big product upgrade was from v10 to v11 a while back, More


Whats the Real Cost of a Hosted-CRM ...

While general wisdom holds that hosted, or SaaS (software as a service) CRM is much less expensive than the on-premise alternative, that doesnt necessarily mean More


The Essential Guide to Building a CRM ...

Properly done, a community is one of the most valuable forms of social networking for CRM.Communities are used to market everything from subcompact cars in More

WillowDNA award winners at 2013 e-Learning Awards ...

WillowDNA continue to be recognised as one of the most exciting providers in online learning, with their combination of blended learning design and learner centric More

Saffron Interactive celebrates nomination for Social & ...

Judges at the Learning & Performance Institute have shortlisted Saffron Share, an open source Learning Experience Network, for the 2014 Learning Awards. The versatile product More

Learning Pool named again as one of ...

Learning Pool today announced that it ranked number 25 in the 2013 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies More

VMware awards Global Knowledge Premier VATC status ...

Global Knowledge, worldwide leader in IT and business skills training, is pleased to announce that it has been awarded the accolade of Premier VATC status More

Training Strengthens Egypt’s Tourism Sector

At historic Helnan Palestine Hotel, where “service with a smile” is the order of the day, staff members are studying English. More

Employability Skills Training February 9 - 17, ...

Ain Shams University (ASU) is establishing an Employability and Career Development Center (ECDC) in collaboration with The American University in Cairo’s Career More

Docebo signs a new e-learning worldwide distribution ...

Docebo, worldwide cloud e-learning solutions provider, announces a partnership with Cegos, international leader in professional training, to More

HC- One to speak at Learning ...

Find out how e-learning, developed by Acteon, drove staff engagement and business transformation in exceptionally challenging circumstances. More

Strategic learning programmes: Reed Learning and Citrix ...

Reed Learning is delivering a series of business and management training programmes at Citrix: a large-scale, blended learning programme spanning More

Insight: Are we losing a generation of ...

A recent poll of UK CEOs has uncovered a worrying ‘neglected generation’ of older workers. This new research, commissioned by Skillsoft, reveals that 92% of More

The Learning Design Challenge

The Learning and Skills Group and Tata Interactive Systems are looking for the best learning designer and have announced the Learning Design ... More

Speexx nominated as finalist for eureleA Award ...

Munich – Thursday, 10th January 2013 – Speexx, the award-winning leader in online corporate language training, has been selected as a finalist for the ... More

The Training Associates Named as a Global ...

The Training Associates ™ (TTA™), the largest provider of training professionals and solutions, was recently named to the prestigious ‘Top 20 IT Training Companies’ ... More

Featured training center: Mahdi Bagh Computers (India) ...

This edition of the training newsletter is the first of a series featuring GVF examiners and training centers around the world. With GVF-qualified ... More

The International Association of Microsoft Channel Partners ...

IAMCP today announced that Mal Shaw, General Manager of DDLS, has re-established the Australian chapter of the ... More

Microsoft award finalist – DDLS build on ...

DDLS (Dimension Data Learning Solutions) today announced that it has been selected as one of the finalists for the Microsoft Australia Partner More

Global Knowledge Wins Cisco Learning Partner of ...

Global Knowledge announced today that it is the recipient of Cisco Partner Summit theater awards for Learning Partner of the Year for the United States More

Government to switch to open source

Minister of Communications and Information Technology Atef Helmy said the most anticipated benefits of using open source programs are lowering governmental expenses on technology More

Activists protest Microsoft deal

A group of technology activists gathered in front of the Cabinet on Sunday morning to protest a governmental deal with software giant Microsoft to buy More